Born, Charlotte Sarfowaa Akan-Duncan (Miss Sarfowaa Duncan) is the founder and Business Manager of Duncs Consult.
Duncs Consult is a Ghanaian owned business solution hub. The primary objective is to provide business solution to Startups and Small Medium Enterprises. The company specializes in Customer Service (training, consultancy, advisory, keynotes) misery shopping and business support services (Startup advisory, Business registration, website design etc.). It seeks to add value to its customers by providing them with essential tools for market excellence.
Sarfowaa Duncan holds a degree in Business Administration, a Diploma in Customer Service and well vest in the area of Customer Service. She is passionate about Customer satisfaction, Business success and sustainability especially, that of young people.
She has facilitated Customer Service Masterclasses which brought together service providers from various sectors of the economy and enlightened them on customer service related topics. She has over the year’s also facilitated Customer service training and coaching sessions for business owners restaurants, lounges, fuel stations, supermarkets, driver unions, church associations et. She is currently running a Highly Discounted Online Customer Service training and consultancy service. She believes that distance shouldn’t be a barrier for business owners and employees to access quality consultation services in this day and age.
She was featured on Ghanaweb.com as one of the experts who is changing the face of Customer Service in Ghana She also speaks on customer service issues on radio and TV platforms.
Sarfowaa Duncan was also adjudged the CUSTOMER SERVICE CONSULTANT OF THE YEAR 2019-20 at the 8th Ghana Customer Service Awards for sterling performance in Customer Service Consultancy.
Aside business, Sarfowaa Duncan is very passionate about Mental Health, Women Empowerment and Children. As a result, she has 2 on Facebook ‘SARFOWAA & FRIENDS’ a mental health advocacy group and ‘LIMITLESS SHE’ which is convocation of female entrepreneurs. She is a Christian and serves at the house of God as a Children Minister.
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